Added to your basket

Sorry, there seems to have been an error. Please try again.

Qty:

Subtotal: ( items in your basket)

Got a query?

Got a query?

If you have any queries we have a list of Frequently Asked Questions below that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please go through your account to send a message to our customer service team.

General
What is Glossybox?

GLOSSYBOX is a beauty discovery platform. Every month, we deliver five hand-picked beauty products straight to your doorstep.

How much does a GLOSSYBOX subscription cost?

UK SUBSCRIPTION PRICING


There are four subscription options:

  1. A monthly subscription costs £10 per month before postage and packaging. This continues on a monthly basis until you cancel.
  2. A 3 month subscription consists of a pre-paid payment of £28.50 before postage and packaging. This subscription automatically renews after 3 months unless you opt out of the plan.
  3. A 6 month subscription consists of a pre-paid payment of £54 before postage and packaging. This subscription automatically renews after 6 months unless you opt out of the plan.
  4. A 12 month subscription consists of a pre-paid payment of £102 before postage and packaging. This subscription automatically renews after 12 months unless you opt out of the plan.

Postage and packaging is £3.25 per delivery. All regular subscriptions are recurring, unless cancelled within the term deadline.


You can see these options and sign up at: http://www.glossybox.co.uk/subscribe.list


IRISH SUBSCRIPTION PRICING


There are four subscription options:


  1. A monthly subscription costs €14 per month before postage and packaging. This continues on a monthly basis until you cancel.
  2. A 3 month subscription consists of a pre-paid payment of €39.75 before postage and packaging. This subscription automatically renews after 3 months unless you opt out of the plan.
  3. A 6 month subscription consists of a pre-paid payment of €76.80 before postage and packaging. This subscription automatically renews after 6 months unless you opt out of the plan.
  4. A 12 month subscription consists of a pe-paid payment of €144 before postage and packaging. This subscription automatically renews after 12 months unless you opt out of the plan.

Postage and packaging is €5 per delivery. All regular subscriptions are recurring, unless cancelled within the term deadline.

 

You can see these options and sign up at: http://www.glossybox.ie/subscribe.list

Do I have to order my GLOSSYBOX every month?

The monthly subscription is renewed automatically every month until you cancel. You must cancel by the 14th of the month should you not wish to receive any further boxes.


For 3, 6 and 12 month subscriptions, you pay in advance and your subscription will automatically renew after this time unless you decide to cancel. You must cancel by the 24th date of the final box month should you not wish for your 3, 6 or 12 month plan to renew. If you cancel too late, your subscription will renew and the cancellation will only take effect once you have finished your next set of boxes.


Please note that orders in progress cannot be cancelled.

Are there any hidden fees?

Don’t worry, there are no hidden fees at GLOSSYBOX. Full price at checkout includes Postage + Packaging and VAT.


We strongly encourage those who intend to subscribe to read the Terms and Conditions, so that they are aware of the cancellation policy and charges involved with our recurring service.

How can I cancel my GLOSSYBOX subscription?

We're sorry to hear that you wish to end your subscription to GLOSSYBOX. If there's anything we can do to help you find you a more suitable plan then please do get in touch with our Customer Care Team. You can contact our Customer Service team through your account or by calling us on 801-252-4631 (Monday - Friday 9am - 5pm MST)

How can I change my subscription without causing an overlap between the two plans?

If you want to change to a different subscription plan, or perhaps you have a gift card which you would like to redeem, you must wait until your current plan is expired/cancelled. You can then can go in and reactivate any time after the first of the following month, in order to avoid duplicate boxes. (e.g. You have a 6-month plan that starts in February and ends in July. You must opt out/cancel by the 24th of July to avoid your subscription from renewing. Then from the 1st of August, you can log in and reactivate - choosing whichever new plan you prefer).

What does opting out of a 1, 3, 6 or 12-Month subscription mean?

Opting out of a 1, 3, 6 or 12-month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.

You need to opt-out of auto renewal by the 25th of the month BEFORE you will receive the last box of your current term. You can opt-out at any point in your subscription up to the point mentioned above, however your subscription will only end once your term has ended, i.e. if you have a 3-month subscription, and opt-out after your second box, your 3rd box will be your last box which in turn completes your 3-month subscription. 

If you would like to receive no more boxes and you have already received your last box, you will need to follow the cancellation process either in the ‘My Account’ page or you can contact our Customer Service team who will be happy to assist you with your cancellation.


Website Problems

If are you experiencing any website issues, please reach out to us at through your account to email our customer service team. If you can send over a screen shot of the issue you may be experiencing then that will be really useful for us to resolve the problem.

Account
How do I log into my GLOSSYBOX customer account?

To log into your account, click on the login icon on the top right hand corner of our website homepage (www.glossybox.co.uk or www.glossybox.ie) - This will prompt you to enter your email address and password. Once accepted, click on (Hello, your name) to lead you into your Account Dashboard. 


If this does not work then please email feedback@thehutgroup.com with the full name on your account along with your billing/delivery postcode and our Customer Care Team will endeavour to help you.

Why am I unable to log into my account?

Maybe you have forgotten your password? 

Simply click "Forgotten password", type your e-mail address and we’ll send you a new password. If you fail to receive an email within minutes containing the new password, you may have given an erroneous or mistyped e-mail address at the time you set up your GLOSSYBOX account. In such event, please send us an email through your account detailing your full name and billing/delivery postcode and our Customer Care Team will be on hand to help.

How can I change my billing / delivery address?

Address changes must be made by the 28th of the prior month in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February GLOSSYBOX, you will have to update your address by the 28th of January).


Please follow the below steps to update your address information:


Please log into your customer account on our website, www.glossybox.co.uk or www.glossybox.ie and click on 'login' in the top right hand corner of the homepage

Click on 'Hello, your name'

Your Account Dashboard will appear - Now select 'My Subscriptions and Orders' on the left hand sidebar, then click on 'Change Details' next to the active subscription

On this page you will find the button 'Change Address'

*If the address is not updated in time, the shipping label will be printed with the previous address. If an item is returned to sender due to an incorrect address, we will only be able to resend your address upon it's return back at our Warehouse.

What is the Beauty Profile/how do I access it?

Once you have successfully subscribed to GLOSSYBOX, you may access and edit your Beauty Profile at any time. It comes in the form of a brief questionnaire asking about your beauty preferences. This helps us to select products that most effectively address your beauty needs. You may also access your profile by logging into your account and clicking on "My Beauty Profile" on the left hand sidebar. Should you have several GLOSSYBOX subscriptions running on your account, you are able to complete a separate Beauty Profile for each.


The Beauty Profile contains questions about your preferences and the condition of your skin and hair. It helps us gain knowledge of your preferences, enabling us to better select brands and products for them. Our box versions are matched as closely as possible to your specifications.


We hope you understand that the product selection you receive in your boxes is also a personal preference. In order to provide you with new and exciting products to cater for all of our subscribers, your boxes will occasionally contain items that may not quite match your selections. 

What is the deadline to cancel my GLOSSYBOX subscription?

MONTHLY SUBSCRIPTION:


For monthly subscriptions we need to receive cancellations by the 14th day of your desired finishing month. Any cancellation past that date will end with the following months box.


For example, if you subscribe on the 1st of the month you would need to cancel before the 14th of the same month, otherwise you will be enrolled for one more box with us. Please note that if you've already been billed for the current month (usually on the 1st for the monthly subscription), your cancellation will be effective starting next month.


IMPORTANT: If you sign up or cancel after the 14th you will receive that months box which you are subscribing too along with the following months box, which will then be your last.


FIXED-TERM SUBSCRIPTION:


A 3-month, 6-month or 12-month fixed-term subscription must be cancelled by the 24th date of the final box month should you not wish for your plan to auto-renew. If you do not cancel by this date, your subscription will renew and your cancellation will only be effective after the next 3, 6 or 12 months.

I cancelled my subscription, why am I being charged?

The most common reason is that the cancellation did not take place within the subscription deadline. 


MONTHLY SUBSCRIPTION:


Your monthly subscription to GLOSSYBOX must be cancelled by the 14th of the desired final month(e.g. you must cancel by the 14th of February if you wish for the February box to be your final month). 


IMPORTANT: Due to our cancellation deadline, please note that for anyone signing up, or cancelling after the 14th of the month, you are automatically enrolled into receiving two boxes from us - Both the month you are subscribing to and the following month. The cancellation will only take effect after the second box has been dispatched.


FIXED-TERM SUBSCRIPTION:


Our 3, 6 or 12 month fixed-term subscriptions cannot be cancelled while the term is still in progress. However, you can opt out of the upcoming renewal by the 24th date of the expiring month (e.g. To opt out of your 6 month subscription, which starts with February and ends with the July box, you must cancel by the 24th of July). Kindly note that a cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.

May I return my GLOSSYBOX?

Should you wish to return a box back to us, please do so within 30 days of your box being dispatched. After this period, we will not accept your box back for a refund.


Please note that boxes will only be refunded if all of the products are returned unused. 


To return your box back to us, please contact our Customer Care Team at feedback@thehutgroup.com  who will provide you with our Returns Address and an Authorisation Code.


GLOSSYBOX are not responsible for covering returns postage fees - It's fine to send your box back via a Standard Delivery Service but we do ask that you keep a copy of your postage receipt in the event that your box does not reach our Warehouse.

How can I reactivate my GLOSSYBOX subscription?

You must wait until your current plan has expired or been cancelled before you can update your account with a new subscription. Otherwise, it will cause an overlap and you might receive duplicate boxes/charges. (For example, if your plan expires in January, you must wait until February to reactivate your new plan).


Please follow the below steps to reactivate your subscription:


Please log into your account on our website www.glossybox.co.uk or www.glossybox.ie

Click on "My Subscriptions and Orders" on the left sidebar

Next to your expired or cancelled plan, click on REACTIVATE

You will then be prompted to choose the plan you want (Monthly of Fixed-Term)

Choose "Use existing payment" or "Update payment"

Click "Reactivate Plan" at the bottom of the page

IMPORTANT: Please note that to reactivate your subscription with GLOSSYDOTS you will need to select the Monthly Plan.

I signed up for a Fixed-Term subscription. What happens after it expires?

At the end of your 3, 6 or 12 month subscription, your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 24th date of your final box month (e.g. To opt out of your 6-month subscription, which starts with February and ends with the July, you must cancel by the 24th of July). 


Please note that we cannot cancel a subscription on your behalf, this must be done by yourself through your online account.


If you want to change to a different subscription plan, you must wait to opt out of your current plan. You can then go in and reactivate a new subscription any time after the first of the following month, in order to avoid duplicate boxes (e.g. You have a 6-month plan that starts in February and ends in July. You must opt cancel by the 24th of July. Then on August 1st, you can log in and reactivate, choosing whichever new plan you prefer).

Glossybox as a Gift
How can I give a Glossybox subsciption as a gift?

GLOSSYBOX is the perfect gift for your loved ones. Please click here to visit our gift page and choose which subscription you wish to purchase. 


Gifts can be sent as a 3, 6 or 12-month plan and will be sent direct to your recipient via e-mail straight to their inbox within half an hour of the gift being purchased.


To redeem your gift, you will need to click on the e-mail that you received. You will then be taken to the basket page to complete your purchase. 

If you received your gift voucher prior to the 23rd October, click on your gift e-mail that you received enter your 12-digit code to activate your gift. Please contact our Customer Service team for any more information on gift vouchers bought prior to the 23rd October.


How do I redeem a Gift Card?

In order to redeem your GLOSSYBOX gift card/voucher, please follow one of the links below and type in your 12-digit code to activate your subscription:


www.glossybox.co.uk/gift/redemption OR www.glossybox.co.uk/redeemgiftcard


IMPORTANT: We strongly recommend you redeeming your code on a desktop/laptop rather than through a mobile or tablet device.

Can I include a message to the recipient sent inside the gift card?

At this time, it is not possible to enclose a personalised message in our boxes. However, you can send an e-message if your choose to send an e-gift voucher.

Can the recipient of a gift subscription change the shipping address while the boxes are in transit?

Just like normal box orders, we are unable to make changes to the shipping address once the box is in transit. The recipient is welcome to get in touch with our Customer Care Team and have the address changed for all future boxes. Otherwise they can do this themselves by simply logging into their online account and updating their delivery address..

What should I do if the email address of the gift recipient is unknown to me?

In this event, you can always send the e-gift voucher to your own email address, which you can download and print off yourself. Of course, you could also opt to send a GLOSSYBOX gift card via post instead.

What should I do if the shipping address of the gift recipient is unknown to me?

In this event, we recommend that you state your own address and we will deliver the gift card directly to your door. Of course, you could also opt to send a GLOSSYBOX gift card via email instead.

Can I apply a promo code when activating a gift subscription?

Unless stated in the Terms and Conditions of the offer, a promo code cannot typically be applied to a gift subscription.

Will I be able to cancel a gift subscription?

GLOSSYBOX plans cannot be cancelled once the recipient has redeemed their gift code. Please note that gift subscriptions do not automatically renew, only regular subscriptions do. The gift will automatically expire after the last box in the subscription has been shipped

Delivery
When can I expect my GLOSSYBOX?

Once you have activated your subscription, we will ship your first box within 48-72 hours. After this, we typically ship our boxes around the 7th of the month but this can be subject to change. Kindly note that we are not liable for any unforeseen warehouse or postal delays.


For UK addresses, it can take 3-5 working days for delivery from when the package leaves our warehouse. As soon as your box is on its way, you will receive an email containing a tracking number that allows you to monitor its shipment - It can take 48 hours before you will see any tracking updates.


For deliveries to The Republic of Ireland, we advise 5-7 working days. Regrettably we do not provide tracking on Irish orders at this current time.


Please note that our estimated delivery dates are estimates only; we cannot guarantee that there will not be shipping delays at times.

When will my order be dispatched?

Our boxes are dispatched on the 8th working day (or closet to) of each month.

Are the orders also shipped outside the UK and Ireland?

Subscriptions which are purchased on our website www.glossybox.co.uk/www.glossybox.ie can only be shipped to addresses inside the UK and Ireland (including Channel Islands, Isle of Man, Isle of White and the Scottish Islands).


GLOSSYBOX also has a presence in the following countries: France, Germany, Norway, Sweden and the USA. Please note that GLOSSYBOX subscriptions are not transferable to other countries or markets.

Do I have to pay extra for shipping?

Postage and Packing is £3.25 (UK) and €5 (IE) per box - We show you a breakdown of the final subscription cost at checkout which includes the box cost and delivery charge together.

My tracking shows that my box is being Returned To Sender, what do I do?

Your box may be returned to sender if you have given us an incorrect address, or if your box has been waiting at the sorting office for more than 18 working days without being collected. 


If this happens, it is important that you notify our Customer Care Team within 60 days of your initial box being sent out. If you do not contact us within this timeframe, we will be unable to resend your box or process a refund.

My box has arrived damaged, what can I do?

We're really sorry to hear that your box has arrived damaged. Sometimes contents of the box may be disturbed in transit but we're always on hand to help.


To ensure we can get this sorted for you as quickly as possible, please ensure that you provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address the warehouse with this error and offer replacement options.


IMPORTANT: If you experience any issues with missing or damaged items, you must contact GLOSSYBOX at feedback@thehutgroup.com within 60 days from the date of receiving the merchandise.

My box is missing an item, what can I do?

We're really sorry to hear that you're missing an item from your box and can understand this is disappointing. To help us resolve this for you quickly, please inform our Customer Care Team which product you believe to be missing from your box by sending an email over to feedback@thehutgroup.com. We will then be able to investigate the matter further for you.

My GLOSSYBOX states it is at the Depot/Post Office - What should I do?

*Please note that this tracking information is applicable to UK orders only.


Should your box not be able to be delivered, the postman will take your box back to your local delivery office (DO) awaiting collection - The status of your tracking will be marked as 'We have your item'. You can track your GLOSSYBOX using your tracking number through the Royal Mail tracking page. A link to this page will also be included in your dispatch email.


If the box is at the local delivery office, please take your Royal Mail Delivery Card, along with a valid form of ID to collect your box.


If in the occasion the postman has failed to leave you a Delivery Card, please contact Royal Mail on 03456 021 021 with your tracking number and they will be able to help you further.


Failure to collect your box after 18 working days will result in your box being returned back to us. If this happens, please contact us within 30 days and we will be able to resend your box for you. If we do not hear from you during this time, we will be unable to resend your box.

My GLOSSYBOX has not arrived yet - Please help!

There are several reasons you may not have had your box yet. Here we aim to help you through the steps to identify these.


UK: 

When the box leaves our warehouse, we send you a dispatch email with the delivery and tracking details so that you know when to expect it. If you have received this email, the box is now on its way to you and you should receive your box within 3-5 working days - Tracking information will usually be available within 48 hours and we encourage you to track your box yourself through the Royal Mail tracking page. A link to this page will also be included in your dispatch email.


IE:

When the box leaves our warehouse, we send you a notification of dispatch email. If you have received this email, the box is now on its way to you and you should receive your box within 5-7 working days. Regrettably we do not provide tracking on Irish orders at this current time.


IMPORTANT: For a lost box or a box showing as delivered, but not received, the subscriber must contact GLOSSYBOX within 30 days from the ship date. Any complaints received after the timeline given will not be eligible for a refund or replacement.

Payment
My subscription states 'waiting' - What do I do?

If your subscription is marked as 'waiting', this means that we have been unable to charge you for your box as of yet. For a monthly subscription, we usually begin charging on the 1st of each month - If we cannot charge you on this date, we will continue to do so on scheduled dates throughout the month.


Please note that the payment is not refused from ourselves but from your payment provider. This may also be down to a recent change in your existing payment method, such as a blocked or expired card.

If you do need to change your payment details, please complete the following steps to ensure you do not miss out on your box:


  1.  Please log in to your customer account on our website, www.glossybox.co.uk
  2. Now click on "Show all" next to "My Subscriptions and Orders"
  3. Click on "Change Details" against the 'waiting' subscription - On this page you will find the button 'Change Payment Details'
  4. As soon as payment has been updated and we have successfully charged you, your subscription will revert back to 'active'

Please note that if we are unable to successfully charge you for that month, that particular box will not be sent and your subscription will roll over to the following month.


IMPORTANT: We are unable to take payment information over the phone or via email so this needs to be done by yourself through your online account

What happens if I do not have enough money to pay on the day you charge my account?

We will typically attempt to debit your account every 48-72 hours until it is successful. If we are unable to successfully charge you after several attempts, we will withhold shipment of the GLOSSYBOX until your billing details are updated..The subscription will go into 'waiting' mode until your billing details are updated. However, this will not cancel the subscription. 


Please note that a change of your payment information for one subscription also extends to any other subscriptions linked to your account. In order to avoid duplicate charges, please make sure that you only have one subscription running before updating your payment method.

May I select different payment methods for the same account?

At this time, it is not possible to pay for different subscriptions with separate payment methods. If you wish to pay for a given subscription with another credit card, you will need to set up another account using a different email address. Please note that a change of your banking data for a subscription also extends to all other subscriptions of your account.

I have received an E-Mail detailing a payment Problem, what can I do?

If you receive an e-mail detailing a payment problem against your subscription, please log into 'My Account' area and check or update your payment information that you have provided us with. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.


If you have paid for your subscription throughout PayPal, you will only be able to resolve your payment issue using a debit or credit card. 


CAN I TEMPORARILY SUSPEND MY SUBSCRIPTION?

Unfortunately, subscriptions cannot be temporarily suspended at this time. If you desire a time-out for one or two months, you may cancel your monthly subscription within the cancellation deadline Terms and Conditions then reactivate it at a later date.

Please note that subscriptions of a fixed-term length (3, 6 or 12 months) cannot be cancelled once in progress.


WHAT TO DO WHEN THE CODE ON MY VOUCHER WILL NOT WORK?

Your promo code may only be valid for certain subscriptions or the code may have already expired. These restrictions are detailed on the fine print of the offer. If the problem persists, please reach out to us via our message centre within my account (please note, you will need to login before you can send a message) and we will be happy to assist you.

WHERE DO I ENTER MY PROMO CODE?

On the your shopping basket page at checkout, enter you Promo Code below the list of items you have added to you shopping cart. After you have clicked on "Add" the code will be activated and you new balance will be shown. 

MAY I INSERT SEVERAL PROMO CODES FOR A SINGLE ORDER?

No, only one promo code per order can be inserted.

WHEN IS MY NEXT PAYMENT DUE?

For a monthly subscription, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month.

For a fixed-term subscription, the full-amount for a 3, 6 or 12 month plan is taken right away when you sign up. Another 3, 6 or 12 month payment will be taken for the subscription renewal on the 2nd of the renewal month unless you opt out of the plan (e.g. You have a 6-month plan that started in February and ends in July. The renewal payment will be taken on the 2nd of August).


Product
WHAT SHOULD I DO ABOUT A MISSING/DAMAGED PRODUCT?

If you experience any issues with missing or damaged items, you must contact GLOSSYBOX via our message centre within my account (please note, you will need to login before you can send a message) within 60 days from the date of receiving the merchandise. 

To ensure we can get this sorted for you as quickly as possible, please ensure that you provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address the warehouse with this error and offer replacement options.


WHAT SHOULD I DO IF I RECEIVE THE SAME PRODUCT TWICE?

We make every effort to create an exciting mix of products in every GLOSSYBOX. In some rare instances, an individual product that has proven popular and well-loved in the past may make a re-appearance in your box. If you are unsatisfied with a duplicate product, please reach out to via our message centre within my account (please note, you will need to login before you can send a message) a member of our Customer Care Team will be able to help you.

I HAVE SUFFERED AN ALLERGIC REACTION AFTER USING ONE OF PRODUCTS. WHAT SHOULD I DO?

Regrettably, we cannot guarantee that your GLOSSYBOX is free of certain substances or compounds since we feature different products every month. If you suffer from a known allergy against certain substances or compounds, we urgently recommend you to thoroughly review the ingredients of a respective product before using it.

2017 © The Hut.com Ltd.