Here at Glossybox we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any questions you may have. If not please feel free to contact us via:
The best way to contact us is via our Message Centre within 'My Account' (please note, you will need to login before you can send a message). We endeavour to respond to all emails within 1 working day. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place.
If you have any queries we have a list of Frequently Asked Questions below that will tell you how to use our site, order from us, start an account and track the progress of your order.
If you cannot find the answer to your question, please go through your account to send a message to our customer service team.
Call our Customer Service Team on 0203 3676091 any time during the following hours: Monday to Friday 8am to 8pm & Saturday 9am to 4pm
Please note we are closed on Sundays and Bank Holidays. Calls will be charged at 5p per minute from a BT Landline, costs from other service providers may vary.
GLOSSYBOX Customer Service Department
The Stables, The Hut Group
Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. Please complete the surveys found in 'My Account' or contact us using the Message Centre.
The Customer Relations Team opening hours are Monday-Friday 9am to 6pm.