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Clearpay FAQs
What Is Clearpay?

Clearpay is a new payment method that allows you to order your item immediately and pay for it in four equal payments. You will pay the first instalment upfront at the time of purchase, then pay the next three instalments every two weeks without any interest.

To use Clearpay, you just need to be over 18 years old, be a UK resident and have a UK credit or debit card.

What Can I Buy Using Clearpay?

With Clearpay, you can purchase a Limited Edition GLOSSYBOX and pay for them in four equal payments. Please note, you will not be able to purchase a GLOSSYBOX subscription with Clearpay.

What Can’t I Buy Using Clearpay?

Clearpay is not available on purchases of gift cards or e-gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.

How Do I Use Clearpay?

Head to the GLOSSYBOX website and add your product to your basket. Then, go to the checkout and choose the ‘Clearpay payment method’.

You will then be directed to the Clearpay website. If you’re a first time user, you’ll need to register and provide payment details. Returning customers just need to log into their account. To finish, simply complete your order. It’s that easy.

Insider Tip: For Clearpay to work, all items in your basket must be eligible for Clearpay. Your basket total must also be over £10.

How can I cancel my GLOSSYBOX subscription?

All GLOSSYBOX Limited Editions purchased using Clearpay will be dispatched as normal.

You can read more about our delivery policy here. https://www.glossybox.co.uk/info/delivery-information.list

How Does The Clearpay Payment Schedule Work?

When you place an order using Clearpay, you must pay the first instalment at the time of purchase. After that, the remaining three payments will then automatically be deducted from your selected payment method every 2 weeks.

To view your payment schedule, simply log into your Clearpay account.

What If I Can’t Pay A Clearpay Instalment?

If you don’t have sufficient funds when payment is due, you will be charged a late payment fee of £6. You then have 7 days to make the payment before being charged an additional £6 fee. Don’t worry though, late fees won’t exceed 25% of the total order.

Can I Repay Before Payments Are Due?

If you would like to make additional unscheduled payments before they are due, you just need to log into your Clearpay account and make the payment. Clearpay will then adjust the amount owed accordingly.

Can I Use Promotional Codes With Clearpay?

As long as your basket value is over £10, you can use a promotional code with Clearpay.

How Do I Return An Item Purchased With Clearpay?

Clearpay returns will follow our standard returns process, available to view here: https://www.glossybox.co.uk/info/refunds-and-returns.list. Please note, refunds for Clearpay will be refunded from GLOSSYBOX to Clearpay. As soon as any refund has been processed it will drop into your online Clearpay account.

Where Can I Find Out More About Clearpay?

For more information regarding Clearpay, please visit their website https://www.clearpay.co.uk/en-GB/index or check out their Privacy Policy here. https://www.clearpay.co.uk/en-GB/privacy-policy

You can also visit their help page here.

What If I Have More Questions?

You can find out more about Clearpay, late fees, eligibility criteria and more by visiting the Clearpay help page here. https://help.clearpay.co.uk/hc/en-gb/categories/360001635351-HELP-

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