FAQs ABOUT SWITCHING YOUR PLAN

WILL I GET 2 January BOXES?

No, your next box will be the February box and this will be the first box of your 12 month plan.

WILL I BE CHARGED TWICE?

No, if you choose to switch your plan now we will take payment details, however you won't be charged until February 1st. Your current 1 month plan will end and your new 12 month plan will start from February.

WILL I BE ABLE TO CANCEL THE NEW PLAN?

You can cancel at any time, but it won't become effective until after the 12th month of your subscription. You will still be charged £11.75 per month and receive boxes until your subscription is complete.

I DON'T WANT TO SWITCH, WHAT HAPPENS TO ME?

That's totally ok! You can stay on your 1 month subscription plan, nothing changes.

CAN I SWITCH AT ANY TIME?

You can switch to the new plan any time up until 11.59 pm GMT Thursday January 21st. 

WHAT IF I WANT TO SWITCH AFTER THE DEADLINE HAS PASSED?

Please contact our Customer Service team for assistance. We advise you send us a message through your account.

WHY DO I SEE 2 SUBSCRIPTIONS IN MY ACCOUNT?

That's ok, while we are busy switching your plan you may see 2 subscriptions in your account. Rest assured  however that your 1 month plan will end and the 12 month plan will start in time for February's box!