FAQ

GLOSSYBOX is a monthly subscription service. Five deluxe beauty miniatures have been carefully selected by a team of beauty experts and delivered straight to your door. The content and theme of the boxes are a surprise. GLOSSYBOX uses the beauty profile to send you products most suited to you. The value of the products you receive are always worth more than you have paid for. http://www.GLOSSYBOX.co.uk/

As well as the monthly GLOSSYBOX we offer one off Exclusive Editions Boxes and Flashboxes which explore one theme or brand in depth. Subscribers can buy special boxes and get a special subscriber discount before they become available to everyone. The content of Flashboxes and Exclusive Edition boxes is published beforehand and is therefore not a surprise.

There are four subscription options:

• A monthly subscription costs £10 per month (plus P&P). This is a rolling subscription, but you can cancel anytime.
• A 3 month subscription consists of a one-off payment of £30 (plus P&P). This subscription ends automatically after 3 months.
• A 6 month subscription consists of a one-off payment of £50 (plus P&P), which means you get 1 box for free. This subscription ends automatically after 6 months.
• A 12 month subscription consists of a one-off payment of £100 (plus P&P), which means you get 2 boxes for free. This subscription ends automatically after 12 months. Postage and packaging is £2.95 per delivery.

You can see these options and sign up at: http://www.GLOSSYBOX.co.uk/join

The monthly subscription is renewed automatically every month. For 3, 6 and 12 month subscriptions, you pay in advance and your subscription will end automatically after this time.

GLOSSYBOX is the perfect gift for your loved ones. Please visit our gift page at http://www.GLOSSYBOX.co.uk/gift and choose which subscription you wish to purchase as a gift. In the checkout, you will be given the option of sending a personalised email to your loved one, which will be sent immediately. If you would like it to be a surprise, or want to tell them yourself, please leave the email and message fields blank.  If you are already a subscriber yourself don’t worry, your account can hold multiple subscriptions.

Your friend will receive the current GLOSSYBOX straight to their door, provided you entered their address in the Delivery Address field in the checkout.

Click the log in icon on the top right hand corner of our website. This will let you enter your username and password and then you can log in. http://www.GLOSSYBOX.co.uk/

If this does not work please email contact@GLOSSYBOX.co.uk with the full name on your account and our Customer Care team will endeavour to help you.

Welcome back to GLOSSYBOX!

Please log in to your account on our website http://www.GLOSSYBOX.co.uk/, then go to our list of offers at http://www.GLOSSYBOX.co.uk/join and choose a subscription plan.

To change your delivery and/or billing address, please sign into your account http://www.GLOSSYBOX.co.uk/ and select ‘My Subscriptions’ on the left-hand side. Then click on the name of your subscription. Here you can change your delivery and/or billing address.

Please note that orders in process can’t have their delivery address changed.

Pending can mean one of two things depending on where you can see this status.

If displayed on your account dashboard, this means your box is awaiting dispatch.

If it is on the "My Subscriptions" page of your account - your subscription is stuck in pending, meaning that it has frozen whilst awaiting payment from your payment provider.  If it becomes stuck in payment we have to cancel this order (it will happen automatically in the course of processing).  In order to make sure that you don’t miss out on your next box, please log in to the website with the email address and password you used previously and then return to the homepage to select a subscription.

The status ‘Complete’ means the payment for your GLOSSYBOX has been taken successfully, but does not necessarily mean your GLOSSYBOX has been dispatched.  You will receive a confirmation e-mail to inform you when your GLOSSYBOX has been dispatched.

We're sorry to hear you wish to end your subscription to GLOSSYBOX. If there's anything we can do to help you or find a more suitable plan for you, please call +44 (0) 845 55 77 393 or email contact@GLOSSYBOX.co.uk with your account details and our Customer Care team will endeavour to help you.

To cancel your GLOSSYBOX subscription please log in to your account on our website, www.GLOSSYBOX.co.uk and click on ‘My Subscriptions’ on the left-hand side. Then click on the name of your subscription. Here, you will be able to cancel your GLOSSYBOX subscription. You may also re-subscribe at a later date. There is no minimum subscription term.

Please note that you are unable to cancel orders already in progress.

We currently accept Paypal and most major credit and debit cards including Visa and Mastercard.

Payments are normally taken in the first week of the month, and boxes are normally dispatched in the middle of the month.

GLOSSYBOX will attempt to charge your account at a later date. If we are unable to charge you after numerous attempts, unfortunately, you will not be able to receive your box for that month and your subscription will automatically terminate. You will have to re-subscribe to receive the next box. If you have any questions, please call +44 (0) 845 55 77 393 or email contact@GLOSSYBOX.co.uk with your account details and our Customer Care team will endeavour to help you.

Once your subscription expires, you will need to wait for the next month’s box to be on sale so that, when you re-subscribe, there's no risk of you receiving a duplicate box. When you are ready to buy your next subscription, log in to your account, and then choose your next offer on our joining page http://www.GLOSSYBOX.co.uk/join

There are several reasons you may not have your box yet. Here we aim to help you through the steps to identify these.

Dispatch Email

When the box leaves our warehouse we send you a dispatch email with the delivery and tracking details so that you know to expect it. If you have received this email, the box is now on its way to you.

Please track your Box if you haven’t received your Box 48 hours after your dispatch Email.

GLOSSYBOXes being dispatched to addresses in the UK are sent by a tracked service. You can track your GLOSSYBOX 48 hours after the dispatch email using your 16 digit tracking number at http://www.hermes-europe.co.uk.

You’ll find your GLOSSYBOX tracking information with the following statuses:

• “Out for Delivery” – This means the box is currently with your local delivery driver.
• “Delivered” – This means the box was delivered to your property. Please check with other occupants at your property to find out who may have picked this up for you.
• “Delivered with Signature” - This means the box was delivered to your property and a signature was obtained by somebody there. Please check with other occupants at your property.
• “Delivered to Porch / Delivered to Letterbox” - Your GLOSSYBOX has been delivered to a secure location at the front or your property. As this is not a signature service, if the courier has been unable to hand your GLOSSYBOX to an occupant they will attempt to find a secure location to leave it.
• “Not received by courier” - This means the delivery driver hasn't received your box. Please give them 48 hours from the date of this status to find the box and update tracking.
• “Lost in transit” – We’re sorry to say the courier service has lost your box. Please contact our customer care team (contact@GLOSSYBOX.co.uk).

If your GLOSSYBOX is lost or the above status remains the same for more than 48 hours and you are still yet to receive your box, please call +44 (0) 845 55 77 393 or email contact@GLOSSYBOX.co.uk with your account details and our Customer Care team will endeavour to help you.

We're sorry to hear you've received a damaged item. Sometimes contents of the box may be disturbed in transit. Please take a photo of the damaged item and send it to us at contact@GLOSSYBOX.co.uk so we can investigate it for you.

After 3 delivery attempts, or if there is something else preventing the delivery of your GLOSSYBOX, the couriers will return the box to us. Please call +44 (0) 845 55 77 393 or email contact@GLOSSYBOX.co.uk with your account details and our Customer Care team will endeavour to help you.

Glossydots are our loyalty reward currency which you earn by referring friends through our ‘Invite Friends’ section in your customer account, and by completing your products’ surveys each month. You will receive 50 Glossydots per product survey you complete, and 200 Glossydots for each friend you refer to us (upon completion of their first order).

You need 1000 Glossydots, and once redeemed this will get you a free GLOSSYBOX and we will cover the postage fee to send it out to you.

Please go to http://www.GLOSSYBOX.co.uk and log in by clicking the icon in the top right-hand corner. Once logged in you'll be on the account dashboard. Click on ‘My Glossydots’ where you'll be able to choose which subscription you want to redeem against.

Please note that once redeemed you must keep your subscription active as the dots are used as an alternative currency when the next box is charged. Glossydots can only be redeemed against an active Monthly Beauty Subscription.

Earning Glossydots couldn't be easier! You can refer your friends, family and colleagues to try GLOSSYBOX and when they complete their first order, we'll credit you with 200 Glossydots. Also each month you'll receive product surveys regarding the products you've received. Complete these reviews and for each one you complete we'll credit you 50 Glossydots.

Please go to http://www.GLOSSYBOX.co.uk and log in by clicking the icon in the top right-hand corner. Once logged in you will be on the account dashboard. Click on ‘Invite friends’, complete the form there and click invite.